FAQ

FAQS

Due to the numerous styles and applications, Quantum does not carry replacement parts for rods or repair rods. Quantum rods under warranty will be replaced with respect to the terms and conditions of the specific rod's offered warranty. If your rod is no longer uneder warranty, typically your local retailer can repair or replace tip guides, and sometimes work on handles/grips if they've come loose. 

All Quantum rods, reels, and combos are warranted against defects in workmanship and/or materials under Quantum’s 1-year warranty starting on the original date of purchase from an authorized retailer. This warranty extends only to the original purchaser and user of the rod, reel, or combo and may not be transferred.

We encourage you to register your product with us. Registering your product will help us to serve you better if you need service or parts, or other information regarding your product. Just fill out our online product registration form HERE.

Shipping Policy

Shipping charges are NOT refunded unless the item was shipped to you in error.

 

Delivery Options

Standard orders ship via ground service and generally arrive in 7-10 business days. For even faster delivery, we offer next day or second day express delivery for an additional charge. Express packages will ship anywhere in the continental United States. See our Shipping Policy for more details.

 

Warranty Orders

Warranty orders are shipped at no charge to the customer.

Yes, please visit the manuals and schematics page HERE

Please visit the Parts, Repair & Warranty Service page HERE to contact a service center for part prices and availability.

For details on warranties, please refer to the warranty page HERE. If you have additional questions, please visit our Contact Us page or by calling 800.588.9030.

We do not sell rods, reels, or combos directly to the conumer, which in today's day and age is a little different than most. Our primary customers are, and will continue to be, our retailers. At Quantum we believe that consumer satisfaction and loyalty is best handled by our retail partners, who will provide superior customer service before and after the sale.The items available for sale through this site are a limited selection, and typically limited to apparel.

The information below is from the California Office of Environmental Health Hazard Assessment, Revised 2/03.

In 1986, California voters approved an initiative to address their growing concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, better known by its original name of Proposition 65. Proposition 65 requires the State to publish a list of chemicals known to cause cancer or birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 750 chemicals since it was first published in 1987.

Proposition 65 requires businesses to notify Californians about significant amounts of chemicals in the products they purchase, in their homes or workplaces, or that are released into the environment. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals. Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.

The Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program. OEHHA, which is part of the California Environmental Protection Agency (Cal/EPA), also evaluates all currently available scientific information on substances considered for placement on the Proposition 65 list.

What types of chemicals are on the Proposition 65 list?

The list contains a wide range of naturally occurring and synthetic chemicals that are known to cause cancer or birth defects or other reproductive harm. These chemicals include additives or ingredients in pesticides, common household products, food, drugs, dyes, or solvents. Listed chemicals may also be used in manufacturing and construction, or they may be byproducts of chemical processes, such as motor vehicle exhaust.

How is a chemical added to the list?

There are three principal ways for a chemical to be added to the Proposition 65 list. A chemical can be listed if either of two independent committees of scientists and health professionals finds that the chemical has been clearly shown to cause cancer or birth defects or other reproductive harm. These two committees-the Carcinogen Identification Committee (CIC) and the Developmental and Reproductive Toxicant (DART) Identification Committee-are part of OEHHA’s Science Advisory Board. The committee members are appointed by the Governor and are designated as the “State’s Qualified Experts” for evaluating chemicals under Proposition 65. When determining whether a chemical should be placed on the list, the committees base their decisions on the most current scientific information available. OEHHA staff scientists compile all relevant scientific evidence on various chemicals for the committees to review. The committees also consider comments from the public before making their decisions.

A second way for a chemical to be listed is if an organization designated as an “authoritative body” by the CIC or DART Identification Committee has identified it as causing cancer or birth defects or other reproductive harm. The following organizations have been designated as authoritative bodies: the U.S. Environmental Protection Agency, U.S. Food and Drug Administration (U.S. FDA), National Institute for Occupational Safety and Health, National Toxicology Program, and International Agency for Research on Cancer.

A third way for a chemical to be listed is if an agency of the state or federal government requires that it be labeled or identified as causing cancer or birth defects or other reproductive harm. Most chemicals listed in this manner are prescription drugs that are required by the U.S. FDA to contain warnings relating to cancer or birth defects or other reproductive harm.

In addition to these three listing procedures, Proposition 65 also requires the listing of chemicals meeting certain scientific criteria and identified in the California Labor Code as causing cancer or birth defects or other reproductive harm. This method was used to establish the initial chemical list following voter approval of Proposition 65 in 1986.

What requirements does Proposition 65 place on companies doing business in California?

Businesses are required to provide a “clear and reasonable” warning before knowingly and intentionally exposing anyone to a listed chemical. This warning can be given by a variety of means, such as by labeling a consumer product, posting signs at the workplace, distributing notices at a rental housing complex, or publishing notices in a newspaper. Once a chemical is listed, businesses have 12 months to comply with warning requirements.

Proposition 65 also prohibits companies that do business within California from knowingly discharging listed chemicals into sources of drinking water. Once a chemical is listed, businesses have 20 months to comply with the discharge prohibition.

Businesses with less than 10 employees and government agencies are exempt from Proposition 65's warning requirements and prohibition on discharges into drinking water sources. Businesses are also exempt from the warning requirement and discharge prohibition if the exposures they cause are so low as to create no significant risk of cancer or birth defects or other reproductive harm. Health risks are explained in more detail below.

What does a warning mean?

If a warning is placed on a product label or posted or distributed at the workplace, a business, or in rental housing, the business issuing the warning is aware or believes that one or more listed chemicals is present. By law, a warning must be given for listed chemicals unless exposure is low enough to pose no significant risk of cancer or is significantly below levels observed to cause birth defects or other reproductive harm.

For a chemical that causes cancer, the "no significant risk level" is defined as the level of exposure that would result in not more than one excess case of cancer in 100,000 individuals exposed to the chemical over a 70-year lifetime. In other words, a person exposed to the chemical at the "no significant risk level" for 70 years would not have more than a "one in 100,000" chance of developing cancer as a result of that exposure.

For chemicals that are listed as causing birth defects or reproductive harm, the "no observable effect level" is determined by identifying the level of exposure that has been shown to not pose any harm to humans or laboratory animals. Proposition 65 then requires this "no observable effect level" to be divided by 1,000 in order to provide an ample margin of safety.

Quantum reels are designed to handle all types of fishing environments and situations for many years when properly maintained and lubricated. After using your reel in saltwater, mist your reel thoroughly with warm fresh water to remove salt and grime after each use. Wipe it dry and lightly mist it with a water displacement lubricant or protectant. Be careful not to wash your reel under high pressure, or submerge your reel, both situations could force contaminants into the reel. 
You should periodically clean and re-lubricate your reel to maintain proper function. Continued use and rinsing can cause the grease and/or oil to dissipate away from critical parts or migrate into areas that may hinder performance. We recommend Quantum Hot Sauce oil and grease. It's been formulated specifically to keep fishing reel components operating effectively. We also recommend that your reel be professionally disassembled and thoroughly cleaned and lubricated at least once a year, more often with heavy use or if reel is submerged.
All repairs or service should be done through a Quantum Authorized Service Center. For a list of service centers or to order service, visit our parts, repair & warranty service page HERE.

All Quantum spinning reels are designed to accommodate both right- and left-handed anglers. Out of the box they are assembled to be used with the handle on the left side. If this is your intent, simply thread the handle into the opening on the left side of the body by turning the handle forward until tight while holding the rotor.

To change from left-hand crank to right-hand crank follow these steps:

  • If the handle is assembled already, remove handle by turning it backwards.
  • Remove the protective cap from the opposite side by turning it counterclockwise.
  • Attach protective cap from where handle was removed by threading it on clockwise.
  • Thread the handle into the opposite side of the reel by turning it forward while holding the rotor.

With any spinning reel you can experience excessive line twist problems by not spooling your reel correctly. This is best done by a tackle dealer who will put the reel spool on a line winding machine and fill it directly onto the spool without twisting the line. We recommend you use a high-quality line.

To do it yourself, attach reel to rod. Tighten the drag. Open the bail, run line through the guides and tie to the spool. If your spool is braid ready, you can tie braid directly to the spool. If you are using braided line and your spool in not braid ready, you will need to add a few wraps/or about 10 yards of monofilament line onto the spool before filling with braid, otherwise the braided line could slip on the spool in use. A spool is braid ready if it includes a rubber braid band on the spool arbor. Once the line is adequately tied to the spool, close the bail and start winding on the line while applying tension to the line with your fingers or from the help of someone else. If the line starts to twist, you can lay the spool of line on its side and wind on some line to see if it gets better. If it gets worse, flip the spool onto the other side and try again. If you load your spool manually you will inevitably introduce some twist to the line.  Line twist is most evident by small, tight loops in the line.

Other things that cause line twist:

Cranking against the drag/cranking without retrieving line

Lures or baits that spin

Long drag runs

Line twist can be removed by removing the line and properly filling the spool with line or, while in a boat, remove all terminal tackle (hooks, lures, swivels, etc) and feeding a large length of line behind a boat moving at idle speed.  Once 30 or 40 yards have been released behind the boat, close the bail and drag the line for a minute or so, allowing the line to untwist.  Then crank the line back onto the spool.      

Removing the spool is needed if you’re planning to spool the reel using a mechanical line winder. To remove the spool, turn the drag knob counterclockwise until you can pull the drag knob and spool from the shaft. To replace, slide the spool back onto the shaft. You may need to turn the spool back and forth until it is fully seated onto the shaft to where the drag knob can be replaced. Turn the drag knob clockwise until you feel the drag tighten. You will now need to re-set your drag to the proper setting.

Your Quantum reel features our exclusive super smooth CFX 200 drag system. The drag may be accurately adjusted for a wide range of fishing conditions. Turn the drag knob clockwise to increase the drag, and counterclockwise to decrease the drag.
We recommend that you test the drag with a scale for the most accurate setting. Be sure the reel is full of line and is mounted on a rod, with the line going through the guides. Attach a scale to the line and pull with some speed, loading the rod as if you were fishing. Record the reading on the scale while pulling the line.
Repeat as necessary to set your drag at 25% to 35% of the line's rated breaking strength - as a rule of thumb. For example, if you are using 10-pound test line, set the drag at 2.5 lbs. - 3.5 lbs. If you are trying to set the drag at 3.5 lbs. for example, make necessary adjustments until the drag just begins to slip at 3.5lbs.